More Frequently Asked Questions
Can I Cancel My Order?
Within 12 hours of ordering, you can cancel your order by sending an email to email@example.com. There won’t be any charges. Once the packaging and shipping process has started, it can no longer be cancelled.
Can I Order Items That are Currently Not in Stock?
You can always contact us via firstname.lastname@example.org to request more information about a product that is not available in your size and for information on the order time.
How do I Make a Purchase?
Purchasing at Ematjarak.com is easy:
If you know what you are looking for, use the Ematjarak.com link. You can also shop by browsing via the search engine, click on the magnifying glass and type what your are looking for.
Once you have found an item, select your options and use the ‘ADD TO CART’ button underneath.
Review the items in your shopping cart by selecting the ‘SHOPPING CART‘ link at the top of the page. You can add more products and continue shopping or use the ‘REMOVE FROM BASKET’ link to delete items from your shopping cart.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.
How Do I Know if an Item is on stock?
Our current stock is listed on our website. If your desired item is not available in the drop-down menu of a product, it means this item is out of stock. If you have special requests concerning availability, please call or email our Customer Care department. Shoes & Shirts does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
How Do I Reset My Password?
If you have forgotten your password, request a new password online and we send your new password via email, which you can reset afterwards again.